Terms of Service

About Healing Soul

Healing Soul is a spiritual wellness application that provides mood tracking, guided journalling, a curated library of self-healing practices ("Releases"), and a lunar calendar tied to reflection and intention rituals. The App is designed as a self-guided complement to your personal wellbeing practice.

Eligibility

You must be at least 18 years old to create an account and use the App. By accepting these Terms, you represent that you are 18 or older.

The App is available to users worldwide; however, it is operated from Australia and subject to Australian law. If local laws in your jurisdiction restrict your use of the App, you are responsible for complying with those laws.

Your Account

3.1 Registration

You must provide accurate, current, and complete information when creating your account. You are responsible for keeping your account information up to date.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at admin@healingsoul.com.au if you suspect unauthorised access to your account.

3.3 One Account Per Person

Accounts are personal and non-transferable. You may not create an account on behalf of another person or share your account with others.

Free and Premium Content

4.1 Free Tier

The App is free to download and includes access to:

• Up to 3 journalling prompts per pillar and intensity level (18 prompts total)
• 2 Releases (healing tools) per pillar (6 Releases total)
• Mood tracking, lunar calendar, and ritual calendar features

4.2 Premium Subscription

Accessing the full library of journalling prompts and Releases requires an active premium subscription. Premium plans are available as:

• Monthly subscription
• Annual subscription
• Lifetime access (one-time purchase)

Current pricing is displayed in the App at the time of purchase and may vary by region.

4.3 Free Trial

Monthly and annual plans include a 7-day free trial for new subscribers. If you do not cancel before the trial ends, your chosen plan will automatically renew and you will be charged. Lifetime purchases are not eligible for a free trial.

Billing and Payment

5.1 Payment Processing

All purchases are processed through the Apple App Store or Google Play Store. By completing a purchase, you also agree to the terms and conditions of those platforms. We do not receive or store your payment card details.

5.2 Automatic Renewal

Monthly and annual subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before renewal. Your payment method on file with Apple or Google will be charged.

5.3 Managing or Cancelling Your Subscription

To cancel or manage your subscription, go to your device's subscription settings:

You can also access a direct link from Settings - Subscription within the App. Cancelling stops future renewals; you retain access to premium features until the end of the current paid period.

5.4 Refunds

Refund requests are handled by Apple or Google under their respective refund policies. We do not control those policies and cannot issue refunds directly. To request a refund, contact Apple Support or Google Play support.

5.5 Restore Purchases

If you reinstall the App or sign in on a new device, use the Restore purchases button on the paywall screen to recover your subscription.

5.6 Price Changes

We may change subscription prices from time to time. Any price change will be communicated to you with reasonable advance notice. Continuing your subscription after the price change takes effect constitutes your acceptance of the new price.

Your Content

6.1 Ownership

You own all content you create in the App - your journal entries, mood notes, ritual reflections, and any photos you upload. We do not claim any intellectual property rights over your content.

6.2 Licence to Us

By storing content in the App, you grant us a limited, non-exclusive, royalty-free licence to store, process, and display that content solely for the purpose of providing the App's features to you. We do not use your content for any other purpose.

6.3 No Admin Access to Your Journal Entries

6.4 Your Responsibility

You are solely responsible for the content you create in the App. You must not enter content that:

• Contains personal information about others without their consent
• Constitutes self-harm instructions, illegal material, or hateful content

Acceptable Use

You agree not to:

• Use the App in any way that violates applicable Australian law or the laws of your jurisdiction
• Attempt to gain unauthorised access to any part of the App, its servers, or other users' accounts
• Reverse-engineer, decompile, or extract the App's source code
• Use automated tools (bots, scrapers) to access the App
• Interfere with the App's operation or transmit malware or harmful code
• Resell, sublicence, or commercially exploit the App or its content without our written permission

Intellectual Property

All content provided within the App by us - including the healing tools ("Releases"), journalling prompts, lunar ritual templates, brand assets, user interface, and software - is owned by Healing Soul Pty Ltd or licensed to us, and is protected by Australian and international copyright law.

You may use App content solely for your personal, non-commercial use within the App. You may not reproduce, distribute, create derivative works from, or publicly display any App content without our prior written permission.

Subscriptions Purchased Through the App Stores

When you subscribe through the Apple App Store or Google Play Store, additional terms from those platforms apply. In the event of a conflict between those platform terms and these Terms regarding billing, the platform terms prevail with respect to the billing relationship.

Third-Party Services

The App integrates with third-party services (including Supabase, RevenueCat, PostHog, Sentry, Apple, and Google) to deliver its features. Your use of those services is subject to their respective terms of service. We are not responsible for the availability, accuracy, or conduct of any third-party service.

Service Availability

We aim to keep the App available and functioning at all times, but we do not guarantee uninterrupted access. The App may be temporarily unavailable due to maintenance, updates, or circumstances outside our control (including outages of third-party services on which we rely).

We may update or modify App features from time to time. We will provide reasonable notice of any changes that materially reduce your access to features you have paid for.

Wellness and Health Disclaimer

Limitation of Liability

13.1 Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law, including consumer guarantees that cannot lawfully be excluded.

13.2 Our Liability

Subject to section 13.1, to the maximum extent permitted by law:

• The App is provided "as is" and "as available" without warranty of any kind
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the App
• Our total liability to you for any claim arising from these Terms or your use of the App (other than claims that cannot be limited under Australian Consumer Law) is limited to the amount you paid us in the 12 months preceding the claim

13.3 Jurisdiction of Limitations

Some jurisdictions do not allow certain limitations of liability. If you are located in such a jurisdiction, some of the limitations above may not apply to you.

Indemnity

You agree to indemnify and hold harmless Healing Soul Pty Ltd, its directors, employees, and agents from any claims, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Content you submit through the App
• Your violation of any applicable law

Termination

15.1 Termination by You

You may terminate your account at any time by deleting it from Settings - Account deletion within the App. Deleting your account cancels any future subscription renewals, but you will retain access to premium features until the end of your current paid period (Apple and Google billing cycles apply).

15.2 Termination by Us

We may suspend or terminate your account if:

• You breach these Terms
• You engage in conduct that is harmful, illegal, or puts other users at risk
• You fail to pay applicable subscription fees (managed by Apple or Google)

We will notify you before termination where practicable, unless the breach is serious or involves illegal conduct.

15.3 Effect of Termination

On termination, your right to use the App ceases immediately. Your content will be handled in accordance with our Privacy Policy data retention terms.

Governing Law and Dispute Resolution

These Terms are governed by the laws of New South Wales, Australia.

If you have a dispute with us, we encourage you to contact us first at admin@healingsoul.com.au to try to resolve it informally. If we cannot resolve the dispute within 30 days, either party may refer the dispute to a mediator mutually agreed upon, or to a court of competent jurisdiction in New South Wales.

If you are a consumer under Australian Consumer Law, you may also contact the Australian Competition and Consumer Commission (ACCC) or your state's consumer affairs body.

Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Displaying an in-app notification requiring you to review and accept the updated Terms before continuing to use the App
• Updating the version number and "Last updated" date

Continued use of the App after accepting an updated version constitutes your agreement to the new Terms.

General

Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the App.

Severability. If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

No waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it later.

Assignment. You may not assign your rights under these Terms without our written consent. We may assign our rights in connection with a merger, acquisition, or sale of our business.

Contact Us

These Terms of Service are governed by the laws of New South Wales, Australia.